Reference

Legal terms built around your account security

We keep our account policies, payment terms and data handling transparent so you know exactly how your deposits, withdrawals and personal information flow through wawasan4.

Account verification requiredDANA, OVO, GoPay, QRIS secureSupport 24/7 available
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wawasan4 Legal terms built around your account security
REACH OUR TEAM

Contact paths for policy and account questions

Live chat Open the support widget in the lobby (bottom right) during your session. Our team responds to policy questions, account access issues and verification requests within 2 minutes.
Email support Send account or legal inquiries to [email protected] with your account username and the issue. We reply within 4 business hours with step-by-step guidance.
Help centre Browse FAQs covering account closure, data access requests, payment disputes and deposit refunds. Searchable by keyword and updated daily based on common inquiries.
DATA AND SECURITY

How we protect your information

Encryption

All account data—usernames, payment details, session history—travels through SSL encryption. Your login credentials are hashed; we never store raw passwords. Device cookies track only your session state, not browsing history outside wawasan4.

Verification

Before your first withdrawal, we verify your identity using your phone number and government ID. Repeated verification happens if we detect unusual account activity. This protects both you and our payment partners like DANA and OVO.

Retention

We keep your account and transaction logs for 12 months after closure to comply with payment audits and dispute resolution. Game history and chip movements are visible in your account dashboard for 24 months.

Data access

Request a copy of all your personal data by emailing [email protected] with your account username. We compile and send your profile, transaction history and login record within 7 business days.

Payment partners

DANA, OVO, GoPay and QRIS each hold their own privacy policies. We share only the minimum needed to process your deposit or withdrawal—your account ID, amount and timestamp.

Dispute process

If you contest a charge or withdrawal, open a support ticket with transaction date and amount. Our compliance team investigates within 5 business days and coordinates with your payment provider for refund or reversal.

Your rights, data and account control

Yes. Email [email protected] asking for account closure and a full data export. We delete your active account within 24 hours and send your compiled data (profile, transactions, emails) within 7 days. Your data remains in backup for 12 months for compliance, but is not accessible to you or our team.

Go to the login page and select 'Forgot password'. We send a reset link to your registered email. If your phone changed, contact live chat or email [email protected] with your account username and registered phone number. We re-verify and restore access within 2 hours.

No. When you deposit, your payment app handles the transaction. We store only a confirmation code and the amount—not your card, bank account or digital wallet credentials. Each deposit is encrypted end-to-end with your payment provider.

Withdrawals are reviewed within 24 hours of submission. Once approved, funds return to your original payment method (DANA, OVO, GoPay or QRIS) within 1–5 business minutes. If your request is pending verification, we email you the missing information step.

Account access depends on local law. We operate in regions where we hold the appropriate licensing. If you are in Denpasar, Yogyakarta or other supported Indonesia areas, your account is eligible. Check eligibility by selecting your city during registration.

Yes. In Account Settings, you can change your email, phone number and password at any time. Legal name and date of birth (required for verification) cannot be edited; contact [email protected] if you need a correction for identity reasons.

Open a support ticket immediately with the transaction date, amount and payment method. Our compliance team investigates within 5 business days. If fraud is confirmed, we escalate to your bank or payment app (DANA, OVO, GoPay, QRIS) for chargeback or reversal.

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